The REDDOT Equipment Company maintains a liberal warranty program to insure ultimate customer satisfaction in the event of component failure. This program covers all of E-P’s material handling equipment. The intent of this warranty manual is to set forth policy, procedures and limits of the program, and to expedite the proper handling of warranty claims. Your attention to the details of the program will assure resolution of warranty claims with a minimum expenditure of time and effort.

VERY IMPROTANT:

1： To guarantee EP’s warranty policy and provide better service to end user, all E-P authorized dealers are request to purchase initial stock parts according to E-P suggest parts list or at EP’s description.

2：REDDOT will give credit parts (ship via the nearest sea shipment) to dealer for those stock parts used for warranty, with complete service paper work request to be return to REDDOT

3： For Dealers who’s parts purchase percentage reaches -3% for forklift, 5% for warehouse equipmemt,2% for handling equipment- of their annual products purchase, REDDOT will give credit parts (ship via the nearest sea shipment) which worth the claimed parts original purchase value for those out of stock.

4： For Dealers who’s parts purchase percentage is less then above mentioned in <3> of their annual products purchase, 6 month warranty period will be cut off form their total warranty period and warranty parts with compensate only and freight collected by Dealers’ side.

REDDOT Equipment only provides warranty for equipment failure caused by original quality problem, and only extend to the original purchaser.

Any warranty policy from E-P is not available for but not limited to any of the following:

1： Warranty claim report not being sent back to E-P and authorization.

2： Equipment modified or design changed or parts replaced not approved by E-P

3： Equipment being used in improper environment, such as cold storage area (except those with cold storage protection), overheating area, dusty area, moisture area, etc.

4： Equipment damaged by improper storage / using or accident.

5： Equipment used beyond rated capacity.

6： Equipment not be provided by proper maintenance.

7： Failure to follow operation manual instruction.

8： Painting scratch caused by shipping pumping is not included in warranty policy, should declare to insurance company as soon as container unload, with enough evidence.